General FAQ 


When and where will the Olympic Games take place in 2020?

The Olympic Games will be held in Tokyo - Japan, from 24 July to 9 August 2020. More than 11,000 athletes will gather in one of the world’s most exciting cities for 17 days of competition. The New Zealand Team will be made up of around 200 athletes competing in approximately 20 sports. This will be the second time Tokyo has hosted the Olympic Games, the first was in 1964 where Sir Peter Snell won gold medals on the athletics track. Most sports will take place in three zones within Tokyo with Sailing taking place outside the metropolis at Enoshima and Cycling being contested at Izu.
For more detail on the New Zealand Team at Tokyo 2020 please see http://www.olympic.org.nz/games/tokyo-2020/
For more detail on the Tokyo Olympic Games and their location see the Tokyo 2020 Organising Committee Website https://tokyo2020.org/en/

Who can purchase tickets from New Zealand Olympic Travel?

New Zealand Olympic Travel is ONLY authorised to sell tickets to New Zealand residents. If you are a resident of another country, please refer to https://tokyo2020.org/en/ to find the Authorised Ticket Reseller for your country.
Travel agents or 3rd parties cannot create an account with NZ Olympic Travel on behalf of their client. If tickets or packages are booked through a 3rd party have been secured this way the account will be cancelled without a refund.

How do I register with New Zealand Olympic Travel?

Register now to receive information to create your New Zealand Team Supporters Account, which will enable you to access all information on sales to New Zealand residents. One person should register on behalf of up to four travellers.
If there are more than 4 supporters in your family or group, you will need to create two or more accounts under different key contacts and email addresses, and ensure all names are unique on the accounts. Then, you can email your details to info@nzolympictravel.co.nz to request the accounts to be link.
Should you be successful in purchasing tickets for the same sessions across your entire group, NZOT will endeavour to seat your group together. Please note, we cannot guarantee that groups, even as small as 2, will be seated together.
Any suspected duplicate registrations will be monitored and removed.

What is the competition schedule for the Olympic Games?

As the New Zealand Team has not yet been selected, we do not have the details of when and where our athletes will be competing. You can, however, view the full competition schedule at – https://tokyo2020.org/en/games/schedule/olympic/
Further information on venues can be viewed at – https://tokyo2020.org/en/games/venue/olympic/ All competition schedules are subject to change without notice by the Tokyo 2020 Organising Committee, including session times, dates and event inclusions.

How can New Zealand residents purchase tickets for the Tokyo 2020 Olympic Games?

A limited number of packages will be released to New Zealand Team Supporter Account Holders from 20 June. If you haven’t created an account, please register now.
Additional ticket-only sales will take place later in 2019, with details communicated to New Zealand Team Supporter Account Holders. Please register now to create a New Zealand Team Supporter account and receive all information for New Zealand residents.
If you are a friend or family member directly supporting a New Zealand athlete in Tokyo, please let us know so we can provide you with the relevant information.
All dates are subject to change, pending approval from the Tokyo 2020 Organising Committee.

I am a family member of an Athlete, what should I do?

As a New Zealand Team Friend or Family member, we know how much it means to be there when it matters. If you have an athlete expecting to compete at Tokyo 2020, please register with us, providing the athlete details and we’ll work with you to help create the best travel experience.
There will also be an official Tokyo 2020 Athlete Friends and Family ticket programme which will guarantee access to purchase one or two tickets per athlete per session they compete in at the Olympic Games. The details of this programme are yet to be announced and we will let registered friends and family members know as soon as possible. It is expected this will be in late 2019.

Accessible Tickets

It is important to advise us at the time of your ticket request or any purchases with NZOT if you require accessible tickets for the Tokyo 2020 Olympics.
There will be a limited number of accessible tickets available and they will not be available for all price categories. NZ Olympic Travel will endeavour to meet all requests but cannot guarantee availability. We will communicate accessible ticket information to clients who advise us of their requirements.
Train and bus operators are now upgrading their facilities with the aim of making Tokyo a city with one of the most accessible public transport networks in the world by 2020. Already more than 90% of stations are step-free. 91% of buses also have step-free access. Please see https://www.japan.travel/en/guide/accessibility-in-japan/ if you have any more queries about accessibility at the Olympics and in Tokyo.

Travel FAQ 


What are the passport and visa requirements to travel to Tokyo – Japan?

All travellers to Japan will require a valid passport. New Zealand passport holders do not require a visa to enter Japan for up to 90 days. Applicants must hold a valid long-term New Zealand visa (e.g. resident, work, student etc.) For more information about which other countries have visa exemption arrangements with Japan, please visit the website - https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Japan.html
You may require a visa if you have criminal convictions, please contact the Japanese Embassy to find out any travel restrictions or additional visa requirements.
If you are travelling on a passport from another country, please check the visa requirements with your nationality’s embassy website. If you intend on travelling to any other countries during your journey, you may require a visa and requirements should be checked with the embassy websites.

How long is the flight time to Tokyo, and can NZOT book my flights?

Auckland to Tokyo duration is 11 hours. NZOT has exclusive early access to convenient direct flights to Tokyo through Air New Zealand for our package purchasers.
NZOT are part of a fully accredited IATA approved travel agency, House of Travel, and can work with you on any additional travel requirements for you and your group.

Do I need travel insurance to travel to Japan?

Travel insurance is not included in NZOT packages or ticket purchases, but we strongly recommended to arrange comprehensive insurance at the time of any purchase.
NZOT can provide a quote for insurance for you and your group through House of Travel’s preferred travel insurance provider Allianz International.

What type of accommodation will be on offer through NZOT?

NZOT have been working on securing an excellent range of 2,3 & 4-star hotel options in Tokyo for New Zealand supporters. All hotels are in an excellent location, with close proximity to public transport and venues. All Hotels will be located within 30 mins of the ANZ New Zealand House.
Further information on the New Zealand supporter hotels can be viewed on on the Hotel page of this site.

How can I get from my hotel to the competition venues?

All New Zealand Olympic Team packages will include a Sucia Transport card, which is the suggested mode of transport for the Olympic Games. The Suica is a prepaid e-money card for not only transport in Tokyo, but also shopping and taxis.
Public transport is not included with Tokyo 2020 Olympic Games tickets.
Taxis and Uber are also available in Tokyo, however, travel times will be longer due to congestion during the Olympic Games. Further spectator information will be provided in 2020 to assist with Games time transport.

What is the advantage of purchasing a package through NZOT?

The New Zealand Olympic Travel team has years of experience in multiple Olympic and Commonwealth Games travel. In addition to being the exclusive Authorised Travel Reseller for the Tokyo 2020 Olympic Game, we are a “one-stop shop” for New Zealanders wishing to support the New Zealand Team in Tokyo and make the most of a once-in-a-lifetime Olympic experience. In addition to offering event tickets, New Zealand Olympic Travel can assist with hotel selection and bookings, Tokyo transfers, tailored information on how to support the New Zealand Team and other travel requirements.
On the ground in Tokyo, we will have an experienced team on hand to assist you. Our priority is ensuring New Zealand Team supporters are right there to support the New Zealand Team when it matters most. Please note, New Zealand Olympic Travel is the exclusive Authorised Ticket Reseller for the Tokyo 2020 Olympic Games for New Zealand residents.

Ticket Only Sales FAQ


How can I purchase Olympic Games tickets?

Tokyo 2020 Olympic Games events tickets are available for purchase for New Zealand residents with New Zealand Olympic Travel through ticket only sales, or ticket-inclusive travel packages.
For both options, New Zealand residents need to create an account with New Zealand Olympic Travel in order to receive information on purchasing tickets or packages for the Tokyo 2020 Olympic Games. Please see information regarding packages for New Zealanders here. Information on ‘ticket-only’ sales are below and please contact us if you would like assistance with flights and accommodation.

How can I purchase tickets only?

Ticket only sales are scheduled to start on Thursday 19 September from 1pm. Information, including website links to purchase tickets, will be available to those who have created an account with New Zealand Olympic Travel.
Subsequent ‘ticket-only’ live sales are expected in November 2019 and April/May 2020 (via Tokyo 2020 for global sales)

How can I purchase ticket-inclusive travel packages?

Please create an account and refer to https://www.nzolympictravel.co.nz/packages for access to ticket-inclusive travel packages.

How do I purchase tickets if there are more than 4 people in my group?

One account can be purchased on behalf of up to 4 people. If there are more than 4 people in your group, please create more than one account with different names on each account.
If both account holders in your family or supporters group are successful in purchasing tickets to the same session, please email info@nzolympictravel.co.nz with your account holder details. We will then link your accounts in our system, and endeavour to seat your tickets together if possible. Please note, there is no guarantee groups can be seated together as this is subject to the seating allocations from the Tokyo 2020 Organising Committee.

What payment methods are accepted?

Full payment by Visa or Mastercard will be required at the time of purchase.
Tickets are only held in the shopping cart for 15 minutes for completion of the purchase, after this time period they will be released back into the live inventory.
In recognition of Visa’s longstanding support of the Olympic Games, Visa is the preferred card for the Tokyo 2020 Olympic Games.

Do children or infants need event tickets?

Everyone over the age of 2 must have a ticket. One child under the age of 2 (as of the date of the session) may accompany an adult ticketholder without being required to have a ticket, provided they do not occupy a seat.
If an adult ticketholder is accompanied by two or more children under the age of 2, then each will require a ticket.

Wheelchair Accessible Tickets

Wheelchair Accessible Tickets are not available through the live ticket sales with New Zealand Olympic Travel. If you or a member of your group would like to request Wheelchair Accessible tickets, please contact New Zealand Olympic Travel directly to discuss this so tickets can be requested directly with the Tokyo 2020 Organising Committee.

Which sports will be on sale on 19 September for New Zealand residents?

- Athletics - Beach Volleyball
- 3x3 Basketball
- Canoe Slalom
- Canoe Sprint
- Equestrian
- Golf
- Gymnastics – Trampoline
- Hockey
- Karate
- Mountain Biking
- Road Cycling
- Rowing
- Rugby Sevens
- Skateboarding
- Surfing
- Sport Climbing
- Weightlifting

Please note, tickets will not be available for every single session and price category within these sports. As is the case with all Olympic Games, demand for tickets at Tokyo 2020 exceeds supply.


Which sports will be available for sale at the end of November?

We are currently working with the Tokyo 2020 Organising Committee on obtaining additional event tickets. New Zealand Olympic Travel are unable to advise which additional sports may be added for future ticket sales.

Which sports will be available for sales in April/May 2020?

We expect Tokyo 2020 to release global ticket-only sales in April/May 2020. While we cannot confirm ticket availability for these direct sales with the Tokyo 2020 Organising Committee, it is possible a wider range of tickets will become available.
High Demand Tickets Certain sports have been identified as being subject to extremely high demand. As this is largely due to limited venue capacity, it is highly unlikely tickets will be available for purchase by New Zealand residents through New Zealand Olympic Travel for the following events:
- Track Cycling
- Swimming
- Triathlon
- Shooting
- Artistic Gymnastics
If you are a direct family member of an athlete aiming to be selected for the New Zealand Olympic Team in any of these sports, please contact NZOT directly to discuss your request.

Are tickets for the Opening Ceremony and Closing Ceremony available for purchase?

There are a number of events not currently available for purchase, including Opening and Closing Ceremony tickets. While New Zealand Olympic Travel have requested tickets for the ceremonies, it is possible we will not be successful in our requests due to extremely high international and domestic demand. There are expected to be other opportunities in Tokyo to experience the Opening and Closing Ceremonies for those who do not secure tickets to these events, including viewing parties at the ANZ New Zealand House, and Tokyo 2020’s fan zones. Further information on these opportunities will be provided in 2020.

How does New Zealand’s ticket allocation work?

Each country outside of the host nation receives an allocation of tickets for sale from the Tokyo 2020 Organising Committee relating to the sports their country has previously competed in, country size and team size. The Tokyo 2020 Olympic Games are under extremely high demand, and with restrictions on ticket availability and venue capacity for some sports, all sports, sessions and price categories are not available for purchase through New Zealand Olympic Travel.
Tokyo 2020 Olympic Games events tickets are available for purchase through NZOT through ticket only sales, or ticket-inclusive travel packages.
Certain sports, as per above, have been identified as extremely high demand and due to limited venue capacity, it is highly unlikely tickets will be available for purchase by New Zealand residents through New Zealand Olympic Travel.
If you are a direct family member of an athlete aiming to be selected for the New Zealand Olympic Team, please contact NZOT directly to discuss your request.

Will there be Athletes Friends and Family tickets?

The Tokyo 2020 Organising Committee have advised they will be offering an Athletes Friends and Family Ticket Programme (AFF), guaranteeing access to purchase one or two tickets per athlete for the session(s) they compete in, including medal ceremonies.
These tickets will be able to be purchased directly from the Tokyo 2020 Organising Committee during Games time, and formal information on this ticket progamme is expected to be available in late 2019. While this is an official Tokyo 2020 Organising Committee programme, New Zealand Olympic Travel will communicate information on the AFF programme to registered family members when available.
Currently, the maximum number of tickets per athlete is expected to be TWO for all sports except Swimming and Shooting which is expected to be ONE ticket per athlete. This is subject to change.
If you are a family member of an athlete aiming to qualify for Swimming or Shooting, please contact info@nzolympictravel.co.nz to discuss your request.

How will I receive my Tokyo 2020 Event Tickets once I have successfully purchased through New Zealand Olympic Travel?

Tickets need to be collected in Tokyo by the ticket purchaser from a dedicated New Zealand ticket office. New Zealand Olympic Travel highly recommends allowing a minimum of 24 hours prior to your first session to collect your tickets, as travel time across Tokyo during the Olympic Games may take longer, and some event venues are located outside of the city.
Alternative arrangements for ticket collection cannot be made due to the strict regulations around ticket sales and collection. The ticket purchaser will be required to bring their passport copy and proof of New Zealand residency on ticket collection. A reminder and further information on the ticket collection, including the location of the New Zealand ticket office will be communicated to New Zealand ticket purchasers no later than 60 days prior to the beginning of the Tokyo 2020 Olympic Games.

Where will my tickets be seated?

The numbering and arrangement of seating at all venues as well as the allocation and location of particular ticket categories/prices is the sole responsibility of the Tokyo 2020 Organising Committee. New Zealand Olympic Travel only receives its assigned tickets from the Tokyo 2020 Organising Committee shortly before the start of the Olympic Games and has no control over where these seats are allocated at the different venues. New Zealand Olympic Travel has no recourse to the Tokyo 2020 Organising Committee to be able to alter the seats that it has been assigned. New Zealand Olympic Travel is not able to check the locations of, or view from, any particular seat and allocates tickets in good faith amongst our clients on the basis that the seats comply with the Tokyo 2020 Organising Committee’s pricing bands and provide a view which is appropriate to this pricing band. Any complaints related to the location of the seats, the view that they accord and/or their assignment to a particular price category must be made directly to the Tokyo 2020 Organising Committee. New Zealand Olympic Travel cannot be held responsible if the resulting seat assignment does not accord with your personal expectations and cannot be held liable for making any refunds if you are disappointed with your seating for whatever reason.

When allocating seats, New Zealand Olympic Travel will endeavour to seat clients together where possible, but cannot guarantee that this will be possible in every case, even in orders where there are as few as 2 tickets in a group. If clients submit separate ticket requests, it will not be possible for us to process these requests at the same time in order that the whole group will be seated together.

Please note, some sports and sessions may be general admission venues.

What happens if I want to cancel my tickets after I have purchased them?

Your tickets are non-refundable, except in the case of entire cancellation of the Tokyo 2020 Olympic Games . If you choose to cancel your travel arrangements, upon written request, NZOT will do our best to onsell your tickets to other New Zealand residents. Under these circumstances, it may well be possible for us to offer you a partial refund of your ticket payment excluding handling fee. In normal circumstances, these refunds will only be payable 4-6 weeks after the end of the Games. We recommend purchasing travel insurance, and understanding the terms and conditions of your travel insurance. Travel Insurance providers will not cover you if you change your mind in regards to your ticket purchase.
Ticket purchasers are expressly prohibited from reselling Tickets or using Tickets to promote any third party or any product or service. In purchasing the tickets, the ticket purchaser agrees that their tickets may not be re-sold, or used to promote any person, entity, product or service.
All sales channels will be monitored to ensure tickets are not onsold both within New Zealand and internationally and any potential breach of terms and conditions will be investigated both within New Zealand and the Tokyo 2020 Organising Committee. Ticket purchasers who attempt to resell tickets will result in cancellation and may be subject to criminal or civil action.

Will there be future opportunities to purchase Tokyo 2020 event tickets?

Ticket only sales will go live at 1pm on Thursday 19 September for New Zealand residents who have created an account with NZOT, and will be live until 30 September or until sold out. The ticket sales website is expected to reopen at the end of November, subject to additional tickets being received by the Tokyo 2020 Organising Committee.
Tokyo 2020 will open direct global sales in April or May 2020.

Are there any free watch events during the Tokyo 2020 Olympic Games?

Several events may be available for spectators to watch from the streets without requiring event tickets, including marathon and triathlon events.
Once further information, including course maps and spectator viewing zones, for these events are available from the Tokyo 2020 Organising Committee.

How else can I experience the Olympic Games in Tokyo if I am not able to purchase tickets to all sessions I hope to attend?

In addition to attending events in Tokyo, Tokyo 2020 will be organizing a range of spectator experiences in non-ticketed areas, including fan zones, live viewing sites and athlete interactions.
The ANZ New Zealand House will be a home away from home for New Zealand supporters, and will be showing the Sky TV New Zealand feed of the Olympic Games, as well as hosting athlete interaction opportunities and medal celebrations. Further information will be available in 2020.

Terms and Conditions

Please click here to view the terms and conditions for purchases through New Zealand Olympic Travel.